Math Minds Tutoring Policies

Scheduling and Payment

• Payment is required when booking.
• Payments are processed securely through Stripe.
• The appointment is confirmed after the booking and payment process is completed.
• A confirmation email with the scheduled date, time, and Zoom information will be sent after booking.
• Tutoring sessions and package appointments remain subject to tutor availability.

Cancellation and Rescheduling

Tutoring sessions may be canceled or rescheduled without penalty when at least 24 hours' notice is provided. Cancellations made with less than 24 hours' notice and missed appointments may result in the loss of the scheduled session or one session from a tutoring package.

Tutoring Package Refunds

Tutoring packages are eligible for a full refund before the first scheduled tutoring session begins. Once the first tutoring session has been completed, the package is activated and becomes non-refundable. Unused sessions remain available until the package expiration date.

Late Arrivals and Missed Sessions

Tutoring sessions begin and end at the originally scheduled times. Arriving late does not extend the appointment. A student who arrives late may participate for the remaining scheduled time. Missed appointments and late cancellations may result in the loss of the session.

Online Session Expectations

Students should:

• Join from a quiet, distraction-free location.
• Use a reliable internet connection and a computer or tablet whenever possible.
• Have assignments, class notes, textbooks, and other necessary materials ready before the session begins.
• Be ready to take notes and actively show their work on screen.
• Use a writing tool that allows the tutor to see their problem-solving process, such as a drawing tablet or stylus device like a Wacom tablet, a tablet with a stylus, or an external mouse connected to a laptop.
• Join on time and be prepared to participate.
• Keep the camera on when possible to support communication and engagement.

For younger students, a parent or guardian should remain available nearby if technical assistance or other support is needed.

Customer Portal

Customers who purchase tutoring packages will receive instructions to activate the Math Minds Customer Portal. Parents may manage tutoring for their students, while students who are 18 years or older may manage their own tutoring account. The portal will allow customers to view upcoming sessions, remaining sessions, package expiration, and eligible scheduling changes.

Privacy and Communication

Information provided to Math Minds Tutoring is used to provide tutoring, manage appointments, communicate with customers, process payments, and support the tutoring relationship. Payments are securely processed through Stripe. Additional privacy terms may be provided in the Math Minds Privacy Policy.